Data Protection Statement

Data protection

We take the protection of your privacy and your personal data very seriously. Therefore, we attach great importance to the fact that your data is secure and that the data processing complies with the applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR). Furthermore, we ensure through technical and organizational measures that your data is optimally protected against unauthorized access by third parties.

1 Personal Data

(1) Personal data is personal information that allows you to draw conclusions about your identity. These include e.g. information such as name, address, telephone number or e-mail address as well as information about surfing behavior, provided that this information can be assigned to you directly or indirectly.

(2) Your personal data, insofar as these are necessary for the establishment, content or modification of the contractual relationship, will be used exclusively for the execution of the contract. For example, to deliver the goods your name and address will be forwarded to an import partner or a carrier.

(3) Without your explicit consent or without legal basis, your personal data will not be passed on to third parties outside the contract. After expiry of the tax and commercial regulations, this data will be deleted, unless you have consented to the further use.

2 Website

2.1 Web Analytics with Google Analytics

Our website ( uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses so-called cookies, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install:

2.2 Information about cookies

(1) We use cookies to optimize our website. These are small text files that are stored in your computer’s memory. These cookies are deleted after closing the browser. Other cookies remain on your computer (long-term cookies) and recognize it on your next visit. This allows us to give you better access to our site.

(2) You can prevent the storage of cookies by selecting “Block cookies” in your browser settings. However, this can result in a functional restriction of our offers.

2.3 Newsletter

When registering for the newsletter, your e-mail address will be used for advertising purposes until you unsubscribe from the newsletter. The deregistration is possible at any time. You have expressly granted the following consent:

(Yes, I would like to receive the Hermes BorderGuru newsletter.)

You can revoke your consent at any time with effect for the future. If you do not want to receive the newsletter any further, you can unsubscribe as follows:

(Unsubscribe link in the newsletter)

3 Contact

If you contact us through a contact form, telephone or e-mail, your personal information will be collected and stored.

We use the collected data exclusively for the purpose of answering your request. If this is necessary to answer your request, we will also transmit the data to the relevant business partner.

The legal basis for data processing is Art. 6 para. 1 lit. b GDPR, if the contact is aimed at concluding a contract. Incidentally, the legal basis is Art. 6 para. 1 lit. f GDPR, where our legitimate interest in data processing is responding to contact requests.

If the contact was not made for purposes of contract initiation, you have the right to object to the processing of your personal data at any time. In case of an objection the correspondence cannot be continued. All personal data collected in this context will be deleted in the event of a legitimate objection.

4 Your privacy rights

4.1 Your rights

With regard to your personal data, you have the following rights to Hermes BorderGuru GmbH:

  • Right to information
  • Right to correction or deletion
  • Right to restriction of processing
  • Right to object to the processing
  • Right to data portability

If you have given us consent to the use of your personal data, you have the right to revoke this consent at any time without stating reasons with future effect.

Any right of objection, which is not expressly stated here, can in principle be asserted against the person listed below for data protection matters of Hermes BorderGuru GmbH.

If you wish to have personal information deleted, we may be required by law to retain such information for a period of time, such as for tax or accounting purposes. In this case we will delete the data immediately after expiry of the storage period.

If your personal data has been recorded incorrectly, you can have it corrected at any time by contacting us personally.

4.2 Contacts

If you have any questions about the collection, processing or use of your personal data or for information, corrections, deletions, processing restrictions, contradictions or the transfer of your data, please contact:

Hermes BorderGuru GmbH

Daniele Piparo

Essener Str. 89

D-22419 Hamburg

E-mail: dataprotection(at)

When making your request, please make sure that you provide us with your complete contact details (first name, name and address); Only then can we clearly identify you and answer your request quickly. If there are reasonable doubts about your identity, we reserve the right to ask for further information to ensure the authenticity of your request and the integrity of your personal information.

Hermes BorderGuru GmbH offers a wide range of logistics services. These services are provided by independent data protection companies within Germany, the EU, as well as in third countries. If you have information on specific services, such as If you wish to receive parcels in a specific country, we can, upon request, name the appropriate partner companies to which your data was transmitted for the purpose of fulfilling the contract.

4.3 Right of appeal

You have the right to complain to a data protection supervisory authority about the processing of your personal data by Hermes BorderGuru GmbH. The competent supervisory authority in connection with postal services is the Federal Commissioner for Data Protection and Freedom of Information, Husarenstr. 30, 53117 Bonn (

5 Responsible body

Responsible according to Art. 4 para. 7 GDPR

Hermes BorderGuru GmbH

– represented by the managing directors Stephan Schiller and Hendrik Schneider –

Essener Str. 89

D-22419 Hamburg